Return & Exchange Policy

At DSLR Zone we want you to be completely satisfied with your purchase.

48-hour Operational (Testing) Warranty

• Products include an Operational (Testing) Warranty of 48 hours from delivery. Use this time to unbox, charge and fully test your device to make sure every feature works perfectly.
• If you find an out-of-the-box hardware defect or a Dead-on-Arrival issue within these 48 hours, we will replace the unit or offer a store refund.
• After the 48-hour testing period ends, no further warranty coverage, returns or repairs can be provided.

How to report a defect

• Defective items are handled in store at our showroom on Zalka Highway, Monday to Saturday, 9:00 AM – 8:00 PM.
• Please bring the product with its original packaging, all accessories, and your invoice or order number.
• There is no fee for replacing or refunding an eligible defective item.

Questions

Contact our customer service team on WhatsApp as soon as you notice an issue, and we will be happy to help.